Privacy Policy
Effective Date: September 15, 2025
Welcome to Fratelli’s (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fratellisgr.com, order from us (online or in person), sign up for emails, make reservations, contact us, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
Personal Information: name; email address; phone number; postal address; payment information (if you order online); any other information you voluntarily submit via contact forms, reservation forms, reviews, or other communications.
Usage / Log Information: IP address; browser type; operating system; referring URLs; pages viewed; time and date of visit; link clicks; duration of visit.
Device / Location Information: device identifiers; device type; geolocation information, if you allow it.
Cookies & Tracking Technologies: cookies; web beacons; pixel tags; similar technologies to recognize your browser or device; track how you interact with our site.
2. How We Use Your Information
We use the information we collect for purposes including but not limited to:
Providing, maintaining, and improving our services, website & customer experience.
Processing orders, reservations, and payments.
Communicating with you — confirmations, updates, offers, marketing (if you opt in), surveys, customer service.
Personalizing content you see (such as special offers, promotions).
Monitoring and analyzing usage, trends, and activities on our site.
Ensuring security and detecting or preventing fraud or misuse.
Complying with applicable laws, regulations, or legal requests.
3. Sharing & Disclosure
We will not sell your personal information. We may share your data in the following situations:
With service providers and partners who help us operate the website, process payments, send emails, manage reservations, deliver orders, host our site, etc., only as needed and subject to confidentiality obligations.
When required by law (court order, subpoena, regulatory obligations).
To protect our rights, safety, or property, and that of our customers, the public, or others.
In connection with a business transaction: if we are involved in a merger, acquisition, reorganization, sale of assets, or other corporate change, your information may be part of the transferred assets.
4. Cookies and Similar Technologies
Our site uses cookies and similar tracking technologies to collect usage data and improve your experience.
You can control or disable cookies via your browser settings; however, disabling certain cookies may affect functionality of the website.
Third-party services (e.g. analytics providers, advertising partners) may also place cookies through the site. Their use is governed by their own privacy policies.
5. Your Choices
Opting out of marketing: You can unsubscribe from marketing emails by following the unsubscribe instructions in those emails or by contacting us directly at hello@fratellisgr.com.
Accessing or updating your information: You may request to view or correct personal information we hold about you.
Deleting your information: You may request that we delete certain personal information, subject to legal and business retention requirements.
Do Not Track / Browser Controls: Your browser settings may let you refuse or limit tracking or cookies. We will honor Do Not Track requests where required or practicable.
6. Security
We take reasonable measures to protect the security of your information in transit and at rest, including using standard encryption (HTTPS), access controls, secure servers, etc. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
7. Children’s Privacy
Our services are not directed to children under 13 (or the minimum age under applicable law). We do not knowingly collect personal information from children below that age. If we become aware that we collected personal information from a child under the relevant age without parental consent, we will delete that data.
8. Third-Party Links
Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any information.
9. International Transfers
If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States (or other locations) where we (or our service providers) operate. By using our site and providing your information, you consent to such transfers.
10. Retention of Your Data
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymize your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top and notify you of significant changes via email (if you provided one) or by posting notice on our website. Your continued use of the site after changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Fratelli’s
443 Bridge St NW #2
Grand Rapids, MI 49504
Phone: 616-551-1332
Email: hello@fratellisgr.com
